Atlantic Recreation Vehicle Dealers' Association Code of Ethics
Members
of the ARVDA subscribe to the RVDA of Canada Code of Ethics:
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RVDA members shall conduct their business in a professional
manner as well as maintain the highest standards of ethical conduct.
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RVDA members shall agree to strive from exceptional customer
service at all times.
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RVDA members shall, at all times, refrain from making any
statement or conducting themselves in any manner which may bring
discredit to the association or other members of the association.
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RVDA members shall support programs and initiatives, which
increase education and professional development within the RV
industry.
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RVDA members shall not condone hiring practices which may
place the fellow members in jeopardy.
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RVDA members shall not discriminate against any customer,
employee or supplier on the basis of race, religion, gender, age,
sexual orientation or disability.
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RVDA members shall respect and deal honestly with customers,
suppliers and employees at all times.
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RVDA members shall resolve customer concerns promptly and
courteously.
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RVDA members shall merchandise their RV industry products
and services honestly, without false promise or misrepresentation.
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RVDA members shall not engage in false or misleading advertising,
nor will they misrepresent any vehicle, product or service to
a customer.
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RVDA members shall not participate in any form of price
fixing or any other unethical marketing practice.
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RVDA members shall maintain a policy of complete compliance
with all existing laws and regulations governing their business
operation.
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RVDA members shall treat with respect all regulatory personnel
who may have jurisdiction over business' activity.
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RVDA members shall hold confidential any privileged information
entrusted or made known and shall not disclose this information
without permission to any third party except as required by law.
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RVDA members found to be in violation of the above Code
of Ethics will risk the possibility of having their membership
and privileges suspended or revoked at the discretion of their
provincial or regional association.
This
Code of Ethics binds not only the principal contact
but the entire member business and staff.
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Atlantic
RVDA
PO Box 9410, Station A
Halifax, NS B3K 5S3
Phone: (902) 425-2445 • Fax: (902) 425-2441
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